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Technology Support

If your student is having a problem with the device, please contact us. The help desk system provides self-help solutions to many common technology issues.

Contacting Technology Support

You can contact Technical Support by:
  1. Complete a Support Request at http://isd191help.freshdesk.com/support/home  
  2. Call us at (952) 707-ASK US (2758). If we are not available, please leave a detailed voicemail message. Phone calls will be returned between 8 a.m. - 4 p.m.

Email and telephone communication should include:

  • Your Name
  • Your email address
  • Your phone number (We will return calls between 8:00am and 4:00pm)
  • Student's Name (if different than above)
  • Student ID number, if known
  • Student's School
  • A detailed description of the issue you are experiencing

Learn about Technology Resources during Distance Learning

Learn how to use and care for Student Devices

Learning Management Systems Performance 

Schoology and SeeSaw 

We're aware that Schoology and Seesaw learning management systems may experience outages and intermittent loading errors due to the significant increase in use of the platforms. In addition, some features may be disabled by the platform to help ensure more consistent up-time. 

We know that this can be frustrating for students, parents and teachers. Please know that we will be flexible with students during this time regarding assignments and attendance. 

Our learning management systems are critical for Virtual Academy and Distance Learning. You can monitor the status of these services at the following sites

We also ask for your patience and understanding for any disruptions that may occur. Our learning management systems are critical for Virtual Academy and Distance Learning. You can monitor the status of these services at the following sites:

  1. Schoology Status Update: https://status.schoology.com

  2. SeeSaw Status Update: https://status.seesaw.me/